CUSTOMIZE YOUR DREAM RING WITH OUR DESIGNER GIVE US A CALL (800) 553 4265
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We stand behind every item we sell and want you to be truly delighted with your purchase. If you are not 100% satisfied with your purchase, you may return it in its original, unworn condition within 15 days, for a full refund or exchange-no questions asked. Free return shipping only applies to U.S. customers and its limited to three per customer. To return an item, simply follow these return procedures; 1. Contact our Customer Service department at (800) 553 4265. 2. Advise the representative that you wish to return your order. 3. After your order arrives in our office, all applicable refunds will be processed within two weeks in a form of original purchase method. Bank wires will be refunded via company check.
International returns are not subject to our free return policy, and special orders are not returnable. Items sent to our office without a RAN number, packages shipped beyond the 15day return period, or packages that are improperly packaged or uninsured will not be accepted. Returned merchandise must be undamaged and in "new and unused condition" to be deemed acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweler other than Diamond Guru Lounge will not be accepted. Loose diamonds must also be accompanied by the original laboratory grading report, or a $250 charge will be assessed to replace the certificate. We cannot resize eternity bands and tension rings, as they need to be completely re-crafted. Therefore, it is very important that you order the correct size at the time of purchase. If you need help determining a ring size, Please contact our Customer Service team (800) 553 4265.
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